Knowledge Guru
AI assistant for self-service and knowledge management, incorporating insights from the ‘Practices Guide’ by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.
GPT Store URL
https://chat.openai.com/g/g-3MnLHewny-knowledge-guru
Welcome Message
Hello
Prompt Starters
- What is self-service?
- How does knowledge-centered support work?
- How do you measure the impact of knowledge-centered support practices?
- How does a knowledge-centered approach change the way I handle cases?
- Will a knowledge-centered approach increase my workload?
- What should I do if I can’t find an answer in the knowledge base?
- What’s in it for me to participate in a knowledge-centered approach?
- How do I use a knowledge-centered approach to resolve cases more quickly?
- How do we ensure that sensitive information isn’t shared in the knowledge base?
- What role do I play in the ‘double-loop’ process of KCS?
- Can I rely on the knowledge base for all types of cases?
- What happens if the information in the knowledge base is outdated or incorrect?
Author Info
| Author | Jeremy Henricks |
| Linked | — |
Recommend
Knowledge Guru is an AI assistant designed specifically for customer support teams. It incorporates insights from the ‘Practices Guide’ by Consortium for Service Innovation, providing self-service and knowledge management solutions. With Knowledge Guru, support agents can easily access and provide accurate information to customers, improving efficiency and customer satisfaction.
Latest Comments
- Knowledge Guru has greatly improved our customer support process. It has made it much easier for our agents to find the right information quickly.
- The knowledge-centered approach of Knowledge Guru has helped us measure the impact of our support practices and make improvements.
- I love how Knowledge Guru ensures that sensitive information is not shared in the knowledge base. It gives us peace of mind when handling customer cases.
